PRIME HOST
24/7 Guest Communication
Solutions
- Multi-Platform Listings
- Guest communication and Support
- Guest Check-Ins and Check-Outs
- Housekeeping and Laundry
- Property Maintenance
- Linen and Toiletries
- Advanced Price Optimisation
- 24/7 Emergency Call-Outs
- Onboarding and Professional Setup
- Property Insurance
- Professional Photography
- Interior Design and Furnishing
Why do you need 24/7 Guest Communication?
Whether you own a single property or an entire portfolio, you need effective 24/7 guest communication so your guests enjoy a great stay in your properties.
As a host, your business never sleeps. At all hours of the day, your guests need:
- General queries answered
- Help and support across the board
- Friendly and effective communication
- Quick resolutions for when things go wrong
- Timely responses make guests feel comfortable, catered for, and more likely to recommend you.
Full-time guest communication is paramount to being a great host. That’s why PrimeHost makes communication a top priority. We are here for your guests with real people, in real-time, 24/7.
And by providing excellent guest communication at all hours of the day, your guests are more likely to:
- Receive a great stay
- Leave positive reviews
- Recommend you to friends, family, and colleagues
Our team checks your messages and looks after all your guests’ needs every hour of every day. Then, PrimeHost’s experts handle whatever they need on your behalf so you can sit back and relax, knowing everything is being taken care of.
Why is Guest Communication with PrimeHost better?
PrimeHost Handles Guest Communication with Excellence
PrimeHost takes guest communication seriously. Our professional team is dedicated to providing the highest quality communication experience for every guest. From pre-arrival inquiries, throughout the stay, and after departure, PrimeHost manages all guest communications on behalf of the property owner.
Real People, Real Support
Delivering an outstanding communication experience at all times is at the core of what we do. With PrimeHost’s 24/7 guest support, every guest receives the same friendly, attentive service from real people, not automated messages. This ensures a genuine, effective communication experience that reflects well on the property owner.
24/7 Dedicated Support
PrimeHost provides round-the-clock support. Whether a guest encounters an issue in the middle of the night, such as misplaced keys, or requires early morning assistance with amenities, our team is always available to provide fast solutions. Continuous, dedicated communication enhances the guest experience, leading to higher ratings and better visibility for the property.
Saving Property Owners Time
By managing all guest messaging across multiple hosting platforms, PrimeHost takes the workload off the property owner. Every inquiry, from the routine to urgent matters, is handled promptly, freeing property owners to focus on other priorities.
Boost Ratings and Reviews
Consistent, friendly, and responsive communication ensures guests feel supported throughout their stay. Satisfied guests are more likely to leave higher reviews, recommend the property to others, and return for future bookings. PrimeHost’s guest communication service helps property owners improve ratings across platforms, enhancing visibility and long-term earning potentia
40% more
Maximise rental revenue with PrimeHost
With our experience and local market expertise, we help Bali villa owners unlock the full potential of short-term rentals, achieving returns that can be up to 40% higher than traditional long-term bookings.
Exceptional Services at Accessible Rates
